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Putting Your Patients First
Want to ensure your medical facility’s day-to-day operations run smoothly? If so, it’s imperative that your patient calls are dealt with productively by a team of well-equipped and knowledgeable staff.
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Tips to Better Manage Incoming Calls at Your Medical Practice
Are you the owner or manager of a medical practice? If so, you will understand the importance of being there for your patients. Their health concerns don’t just happen between the hours of 9am to 5pm,...
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7 Tips for Growing Your Electrician Business
Maintaining a small business has always been difficult. To get your electrician business to grow and expand, you need to dedicate more time and resources to the business end of things, such as sales...
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Expanding Your One-Man Plumbing Business
Running a business by yourself is a daunting endeavor in any field. Running a plumbing business by yourself, which requires you to spend most of your time traveling around to your customers’ houses, is...
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5 Reasons Why Your HVAC Business Needs a Virtual Assistant
If you are running an HVAC business, you are probably one of the busiest people in town. From sales and appointments, to phone calls and inventory - not to mention actual service work - it’s hard to...
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How HVAC Contractors Save Money with an Answering Service
All business owners know one simple fact: every penny matters. Whether you want to save money to grow your HVAC business or just have a few extra dollars to take home at end of the month, an answering...
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5 Tips to Improve a Property Manager's Customer Service Skills
Although great customer service skills are essential to any successful business, it’s especially important for property manager’s to provide their tenants with a positive and communicative experience....
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Give Customers the WOW Factor This Busy Shopping Season
This holiday season, the average American will spend $939 on gifts. Just imagine how much revenue your company could rake in if you are able to serve the needs of new and existing consumers!
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"Be There" Even When You're Closed for the Holidays
The holiday season is here! But, if your company is a provider of quality services or products, you can't afford to let that quality slide; even though many staff members will be taking some well...
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5 Benefits of a Medical Answering Service
In order for a medical office to run efficiently, there are a number of people who need to be doing their jobs to the best of their ability. Nurses, physicians and staff need to work together to create...
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5 Benefits of Using an Answering Service for Your Business
Many business owners will tell you that customer service and building lasting relationships are the keys to a successful business. But all too often, businesses believe that using a call center or...
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7 Common Misconceptions About Answering Services
For many businesses, the thought of using a professional telephone answering service seems like an extravagance. Businesses often believe that people will be put off by the idea of talking to a call...
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6 Things You Didn't Know About Hiring a Virtual Receptionist
If you've ever worked in an office, you know how often your office phone rings throughout the day. When the phone rings, you're forced to stop what you're doing to answer the phone. Often times, you'll...
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Happy Halloween from Main Line TeleCommunications!
We hope your day is filled with all treats - and no tricks...From all of your friends at Main Line TeleCommunications,Happy Halloween! .
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Happy Holidays from Main Line TeleCommunications!
To all of our clients, friends, employees, partners and associates – have a wonderful holiday season and a very Happy New Year! The holidays are a favorite time of year for so many of us, but please...
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How a Telephone Answering Service Can Help Your Business During the Holiday...
Now that the holiday season is in full swing, countless business owners find themselves struggling to balance their business responsibilities with other interests and obligations that may come up....
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How to Choose a Professional Answering Service for Your Business
If you run your own business, you know that one of the keys to success is excellent customer service. Unfortunately, in the age of digital communication, more and more businesses are struggling to...
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4 Tips for Answering a Customer Service Call
How many times have you called a business' customer service department and have been greeted by a representative who sounded unenthusiastic or angry? It happens all too often, and there's nothing more...
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After Hours Answering Service Asks: Are You Still on Plan?
With month one of the New Year coming to a close, the holidays we celebrated just a short time ago already seem a distant memory. January is always an exciting time; a lot of activity and efforts to...
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Answering the Call: The Real Value of Customer Service Explained
We all know customer service is important, but have you reviewed in detail how it affects your bottom line? As a professional answering service, we partner with clients on a regular basis to help them...
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Why Your Small Business Should Switch From Voicemail to an Answering Service
In today's modern age of technology, people expect quick responses to their phone calls. For small businesses owners, this means being forced to answer the phone every day and return any missed calls...
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Tips for Creating a Professional Phone Greeting for Your Business
Think about the last time you answered the phone at work. How did you respond? What wasyour tone like? Was the person on the other end happy, or did they seem irritated?You may not think about it, but...
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When is it Time to Hire an Answering Service?
More business is always a good thing, but it often creates a unique set of challenges: a team that's always busy, a mountain of tasks to complete, and frequently, a phone that won't stop ringing. When...
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How a National Telephone Answering Service Can Help Grow Your Business
If you're a business owner, you know that you will not be successful without loyal, happy customers. Without people buying or using your products or services, you won't be able to surpass the...
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Tips for Dealing with Angry Customers on Customer Service Calls
Working in customer service can be incredibly rewarding when a customer calls in with an easy question or wants to compliment the work your company is doing. But it can also be frustrating when a...
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Regain Your Work/Life Balance with an After Hours Answering Service
Whether you are a plumber needed for a broken pipe or a doctor’s office with incoming emergencies, many small businesses have clients and customers that need to contact them after hours. While it may...
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Reducing Patient No-Shows With a Telephone Answering Service
Have you ever thought about what it costs your medical practice when you miss calls after hours? It could be much more than you think, especially when it’s a patient trying to cancel their appointment....
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4 Things to Consider Before Hiring a Telephone Answering Service
Searching for a telephone answering service to work with isn't an easy task, especially if you don't know what to look for. Your customers and prospects are the heart of your business, and finding an...
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5 Ways to Provide Professional Customer Service Over the Phone
Providing quality customer service, even over the phone, is paramount in keeping your customer’s happy and your business profitable. How do you want your brand to be perceived by those who call?...
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Who’s Answering Your Business Phone When...?
Being a small business owner isn’t a 9 to 5 job; it’s a lifestyle. You can work as hard as you can and put in as many hours as is possible, but it seems like there’s always more to be done. You can’t...
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The Death of Voicemail: Why More People are Hanging Up Before the Beep
We've all heard that automated voice mail lady, telling us what to do after the beep, but fewer people than ever are actually leaving messages. Voicemails among the general population shot down by 8...
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3 Questions to Ask Before Choosing a Telephone Answering Service
The concept of an answering service works well for many companies who need additional phone coverage during busy times, mealtimes, emergencies, nights, weekends, or any time they need help fielding...
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How a Telephone Answering Service Can Help Win New Customers For Contractors
As a locally owned business, you need one main thing to put you ahead of the larger, chain store competitors: excellent customer service. The 2014 Global Customer Service Barometer study found that 60%...
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4 Benefits of Maintaining 24/7 Communication for Home Health Care Professionals
There are three vital communication elements that are required for those who work in the Home Health Care and Hospice services: sensitivity, accuracy and promptness. Your company is expected to be...
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Get to Know MLT
Here at MLT, we are so concerned with providing fantastic answering services for professionals that we sometimes forget to stop and talk about ourselves. In order for you to trust us with your unique...
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4 Differences An Answering Service Can Make For Small Law Offices
In large law firms, the costs of running the office are easily managed. But in small offices, those expenses can be daunting. So, how does a solo or small law office cut costs? One way would be by...
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The End of Phone Automation? 3 Reasons People Want to Talk to People
No matter how many Tweets go out, Facebook statuses get posted, or websites get viewed, customers still reach for the phone when they want to contact a company right away. But that isn’t just a guess,...
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Is Your Medical Answering Service HIPAA Compliant?
If you work within the healthcare industry, you already know the importance of protecting patient health information, but does your answering service? Any third party you contract to help you with...
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How an Answering Service Becomes an Extension of Your Company
Are your phones ringing off the hook, distracting your already busy staff from their main job functions? Or maybe you are out on a job and missing important calls that you never have time to take?...
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Cool Down the Competition By Never Missing a Call
In the commercial refrigeration business, missed calls mean missed profits. Put yourself in the shoes of your potential customers. If you are the owner of a restaurant and your deep freezer goes down...
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Helping Patients By Being There At All Hours: How An Answering Service Will Help
It does not matter if your medical office is small or large, a live answering service can be extremely beneficial. It is highly important that your patients’ needs are met, and they will appreciate the...
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How to Make More Money With Your Restaurant Equipment Services Business
The restaurant industry is huge in America, bringing in trillions to the economy every year and employing close to 10% of the population. While it may not be the most glamourous side of it, companies...
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Never Miss a Commercial Refrigeration Call Again
The commercial refrigeration business can be a tough industry. Afterall, your calls don’t stop at 5pm and give you the weekends off. If a restaurant’s deep freezer goes down, that means you need to...
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How To Never Miss a Sales Opportunity Again
Restaurant professionals are among the busiest people around. Because of that, you’re on call 24/7 and your potential customers know it. That means it can be really hard to catch a break, even during...
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7 Tips To Increase the Number of Customer Leads You Generate
Your community is full of thousands, or even millions, of potential customers for your business. How can you harness those people? First, you need to get them interested in your company. When a...
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How to Retain and Gain More Customers by Building Trust
In specialized industries like contracting, legal services or health care; you’re accustomed to vernacular that the average consumer is not. Not many people know the ins and outs of the medical field...
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Human To Human: How Phone Automation Can Hurt Sales
Over the last decade or so, technology has evolved by leaps and bounds. Phone automation has also taken advantage of the advancements in technology, but that’s not necessarily a good thing when it...
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How to Choose The Right Virtual Receptionist Service
More businesses than ever are hiring remote workers to handle some or all of their incoming phone calls. In particular, rapid growth organizations and start-up businesses are jumping on the bandwagon...
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5 Benefits of Using A Virtual Receptionist
Have you thought about the benefits of using a virtual receptionist? Organizations everywhere, both big and small, are investing in call center assistance. They not only free up time for other...
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